Eden
Genuine AI that helps find the clear signal.
Ask about your stock, sales, orders and channels in plain English. Get answers grounded in ChannelWeave data and reply drafts you can review, without sending commercial data to a third-party AI provider.
Eden is included on every self-serve plan.
Most ecommerce AI
Adds another outside system.
Many AI features send sales figures, stock levels and customer messages to a hosted third-party model, then charge extra for the privilege.
Eden
Runs local-first for ChannelWeave.
Eden uses ChannelWeave-controlled local infrastructure for model-assisted replies. There is no per-message AI bill to pass on, so Eden is included from your first day.
How it works
Private, grounded and calm.
Private by design
Eden does not hand your sales, stock or buyer context to a third-party AI provider. Privacy is part of the architecture.
Grounded in real data
Operational answers use ChannelWeave facts where contracts exist. When the data is not available, Eden says so plainly.
Calm and to the point
Eden uses the same warm precision as the product: clear answers, British English and practical next steps.
Why Eden?
Useful intelligence, kept in bounds.
Eden is the guide layer inside ChannelWeave: it helps trace the thread through stock, orders, channels and messages. It supports insight and drafts, while ChannelWeave keeps data boundaries, permissions and final decisions clear.
What you can ask
Operational questions, plain-English answers.
These examples match Eden’s current governed capability surface.
Stock
- “Which items are low stock?”
- “How many stock items are there?”
- “Which stock groups sell the most?”
Sales and orders
- “Why did stock-group sales change?”
- “How should I prioritise operations today?”
- “Summarise order risk.”
Channel health
- “What is causing recent sync errors?”
- “Which channel jobs are failing?”
- “Which custom insight rules need attention?”
Getting things done
- “How do I connect eBay?”
- “How do I import stock from a CSV?”
- “Draft a reply to this buyer.”
Governed, not guessing
Eden is built so operational figures come from data, not imagination.
Key factual paths use deterministic contracts and tests. Model assistance is used for interpretation and drafting, not for inventing stock numbers or hidden metrics. If a reliable answer is not available, Eden keeps the answer honest.
Eden can draft eligible buyer replies, but it does not send them. You review, adjust and send the message yourself.
Eden is included, always.
Genuine private AI is part of ChannelWeave from your first day of the trial.