Onboarding

Go live in weeks, not months. Most SMEs are live in 10–15 business days with ChannelWeave onboarding.

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Typical timelines vary by data quality, channel count, and process complexity.

Choose the onboarding approach that fits your team

Not everyone needs every layer. Use guided onboarding, the wizard, and Eden — included on every plan — in the mix that suits your pace.

Guided onboarding

Best for teams who want a hands-on rollout with a clear owner and weekly checkpoints.

  • Kick-off and scope
  • Integration and mapping support
  • Go-live readiness checks

Onboarding wizard (optional)

Ideal for teams comfortable with self-serve setup and a guided in-app checklist.

  • Step-by-step setup flow
  • Progress tracking by task
  • Clear next actions

Eden companion (optional)

Use Eden to accelerate decisions, answer setup questions, and reduce onboarding stalls — with no plan upgrade required.

  • In-context guidance
  • Troubleshooting prompts
  • Practical next-step suggestions

Typical 2-week onboarding timeline

A clear plan from setup through go-live confidence.

Week 1: foundations

  • Account setup and channel connections
  • Catalogue, SKU, and stock mapping validation
  • Order flow baseline and exception categories
  • Initial quality checks

Week 2: go-live readiness

  • End-to-end test order scenarios
  • Operational handover and SOP alignment
  • Go-live support checks
  • Post-go-live optimisation priorities

Migrating from another system?

This is often the biggest onboarding concern. We are happy to work directly with your incumbent platform team or developers so your team is not stuck in technical back-and-forth.

Where the source system supports it, we can help migrate and validate:

  • Historical orders
  • Live stock positions
  • Customer records
  • Supplier records
  • SKU and catalogue mappings

Final scope depends on source-system export/API capability and data quality. We define a clear minimum go-live dataset first, then phase deeper history if needed.

Talk migration support

What happens after onboarding?

Onboarding gets you live. Optimisation improves speed, reliability, and margin control over the next 30–60 days.

  • Reduce manual order handling
  • Tune stock and routing rules
  • Increase operational reliability
  • Strengthen channel performance

Get your tailored onboarding plan

Share your channels, catalogue size, and fulfilment model. We will map a practical go-live plan for your team.

Book onboarding call