Private AI
Private AI, built into ChannelWeave.
Ask about your stock, sales, orders and channels in plain English. Get answers grounded in ChannelWeave data and reply drafts you can review, without sending commercial data to a third-party AI provider.
The AI assistant is included on every self-serve plan — with no separate per-message or token charges.
Most ecommerce AI
Adds another outside system.
Many AI features send sales figures, stock levels and customer messages to a hosted third-party model, then charge extra for the privilege.
AI assistant
Runs local-first for ChannelWeave.
The AI assistant uses ChannelWeave-controlled local infrastructure for model-assisted replies. There is no per-message AI bill to pass on, so the AI assistant is included from your first day.
How it works
Private, grounded and calm.
Private by design
The AI assistant does not hand your sales, stock or buyer context to a third-party AI provider. Privacy is part of the architecture.
Explore our private AI ecommerce software and how your data stays within ChannelWeave.
Grounded in real data
Operational answers use ChannelWeave facts where contracts exist. When the data is not available, the AI assistant says so plainly.
Calm and to the point
The AI assistant uses the same warm precision as the product: clear answers, British English and practical next steps.
Why private AI?
Useful intelligence, kept in bounds.
The AI assistant is the guide layer inside ChannelWeave: it helps trace the thread through stock, orders, channels and messages. It supports insight and drafts, while ChannelWeave keeps data boundaries, permissions and final decisions clear.
What you can ask
Operational questions, plain-English answers.
These examples match the AI assistant’s current governed capability surface.
Stock
- “Which items are low stock?”
- “How many stock items are there?”
- “Which stock groups sell the most?”
Sales and orders
- “Why did stock-group sales change?”
- “How should I prioritise operations today?”
- “Summarise order risk.”
Channel health
- “What is causing recent sync errors?”
- “Which channel jobs are failing?”
- “Which custom insight rules need attention?”
Getting things done
- “How do I connect eBay?”
- “How do I import stock from a CSV?”
- “Draft a reply to this buyer.”
Governed, not guessing
The AI assistant is built so operational figures come from data, not imagination.
Key factual paths use deterministic contracts and tests. Model assistance is used for interpretation and drafting, not for inventing stock numbers or hidden metrics. If a reliable answer is not available, the AI assistant keeps the answer honest.
The AI assistant can draft eligible buyer replies, but it does not send them. You review, adjust and send the message yourself.
The AI assistant is included, always.
Genuine private AI is part of ChannelWeave from your first day of the trial.