Overview

Start here for a clear map of ChannelWeave docs and first actions.

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What ChannelWeave does

ChannelWeave keeps stock, listings, and orders in sync across connected channels.

How this documentation is organised

  • Getting started for first-time setup plus stock ownership and status fundamentals.
  • Eden for Eden-powered operational assistance, linked to deeper Intelligence guidance.
  • Inbox for channel messages and eBay offer actions.
  • Sales for order operations and automation guardrails.
  • Inventory for core stock, warehouse, import, and inventory-status guidance.
  • Listings for listing work, Control Centre for channel connection and sync-health workflows, and Shipping for carrier and fulfilment-service provider guidance.
  • Admin for users, roles, and permission governance.
  • Settings for plan and account-level controls.
  • Intelligence for governed AI analysis and facts tooling.
  • API (application programming interface) for integration contracts and endpoint details.
  • Troubleshooting for known failure paths.
  • Glossary for shared ChannelWeave terms.

You do not need to finish every setup task in one sitting. Start with one useful step, then come back when you are ready.

  1. Connect one channel from the Control Centre sales-channel cards.
  2. Add your first stock location.
  3. Review inventory setup defaults so the default stock unit, item-code checks, and warehouse barcode rules behave how your team expects.
  4. Get a small stock sample into ChannelWeave: use Data exchange for CSV import, import from a connected channel, or create one stock item manually.
  5. Organise your stock into sensible groups.
  6. Prepare Warehouse by labelling bins, relabelling existing stock, and marking Warehouse ready.
  7. Run your first sync.
  8. Confirm role access before team rollout.

If you are unsure where to begin, use an Eden leaf on the current page. Eden opens with a clean input and suggested questions such as:

  • What should I do first?
  • Am I set up properly yet?
  • What is safe to click?
  • Which warnings should I fix first?

Eden will keep the answer practical and should tell you when a setup, sync, or permission fact needs a real ChannelWeave signal before it can be trusted.

Plain-English setup terms:

  • SKU: your internal item code for a stock item.
  • SKU policy: the rule that warns or blocks item codes that do not match your chosen format.
  • Barcode policy: how ChannelWeave creates warehouse barcodes and treats manufacturer barcodes.
  • Stock location: where stock is held, such as a room, shop, or warehouse.
  • Warehouse: the wider stock and fulfilment workspace.
  • Bin: a shelf, box, rack, or position inside a stock location.
  • Sync: ChannelWeave checking or sending updates with a channel.

Where to open these guides in-app

  • App navigation keeps a visible Working area list in the sidebar: Control Centre, Inbox, Sales, Inventory, Listings, and Media library. Eden stays available through page-help leaf buttons, with full-page Eden available from the modal when you need more room.
  • Open Shortcuts from the top of the desktop sidebar, or press ⌘K / Ctrl+K, for quick links, pinned views, and recent destinations. The Shortcuts panel includes type-to-filter search so longer pinned and recent lists stay scannable. On mobile, Shortcuts remains inside the navigation drawer.
  • Recent detail-page destinations use record-aware labels instead of repeating the generic page title. Recent destinations also show a small list/detail icon so mixed recent views are easier to scan. If a recent stock-item destination points to a deleted item, ChannelWeave clears that stale destination on this device and shows a guided fallback instead of a plain browser error.
  • Recent destinations include the main working-area pages across Control Centre, Inbox, Sales, Inventory, Listings, Shipping, and Media library; create, print, export, full-page Eden, and transient action routes are left out deliberately.
  • Shortcuts quick links are attention-led and stable: they only show count-backed items that need action, and those items remain visible wherever you are working in the app. Low-stock attention opens Inventory health.
  • Click a Working area header with child pages to expand or collapse its local menu in place. The active area opens by default, so the sidebar stays compact while still showing the relevant sub-pages.
  • Control Centre starts with Insights, keeps Setup & onboarding underneath daily priorities while setup is still useful, and then shows the five sales-channel pulse cards for Amazon, eBay, Shopify and Website, plus POS (point of sale). Each channel card shows its current open-order workload, open-order value, and unread-message count. You can hide individual cards from Control Centre and restore them later from the Hidden from Control Centre strip.
  • Order health sits under Sales and starts with a 14-day order-flow graph for received versus dispatched/delivered orders, then groups dispatch SLA, late shipment rate, operational queues, and orders-by-channel workload into one dedicated dashboard.
  • Settings includes a Help & onboarding section.
  • Getting started mirrors the Warehouse setup milestone and opens the dedicated checklist on Warehouse home. The in-app Getting started page also keeps the UI quick guide at the bottom for colour cues, button emphasis, and navigation reminders.
Tip

Start with one channel and one small stock sample before scaling.