Overview

Start here for a clear map of ChannelWeave docs and first actions.

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What ChannelWeave does

ChannelWeave keeps stock, listings, and orders in sync across connected channels.

How this documentation is organised

  • Getting started for first-time setup plus source-of-truth and status fundamentals.
  • Chat for Eden-powered operational assistance, linked to deeper Intelligence guidance.
  • Inbox for channel messages and eBay offer actions.
  • Sales for order operations and automation guardrails.
  • Inventory for core stock, warehouse, import, and inventory-status guidance.
  • Channels for connections, listings, and sync health workflows.
  • Admin for users, roles, and permission governance.
  • Settings for plan and account-level controls.
  • Intelligence for governed AI analysis and facts tooling.
  • API for integration contracts and endpoint details.
  • Troubleshooting for known failure paths.
  • Glossary for shared ChannelWeave terms.
  1. Connect one channel.
  2. Add your first stock location.
  3. Import a small stock sample.
  4. Organise your stock into sensible groups.
  5. Prepare Warehouse by labelling bins, relabelling existing stock, and marking Warehouse ready.
  6. Run your first sync.
  7. Confirm role access before team rollout.

Where to open these guides in-app

  • Control tower now includes a Setup & onboarding card, three top-level operational attention cards, and channel pulse cards for Amazon, eBay, Shopify, Website, and POS. Each channel card now also shows its current in-progress order workload and value.
  • Settings now includes a Help & onboarding section.
  • Getting started mirrors the Warehouse setup milestone and opens the dedicated checklist on Warehouse home.
Tip

Start with one channel and one warehouse before scaling.