Overview

Start here for a clear map of ChannelWeave docs and first actions.

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What ChannelWeave does

ChannelWeave keeps stock, listings, and orders in sync across connected channels.

How this documentation is organised

  • Getting started for first-time setup plus source-of-truth and status fundamentals.
  • Assistant for Eden-powered operational assistance, linked to deeper Intelligence guidance.
  • Inbox for channel messages and eBay offer actions.
  • Sales for order operations and automation guardrails.
  • Inventory for core stock, warehouse, import, and inventory-status guidance.
  • Channels for connections, listings, and sync health workflows.
  • Admin for users, roles, and permission governance.
  • Settings for plan and account-level controls.
  • Intelligence for governed AI analysis and facts tooling.
  • API for integration contracts and endpoint details.
  • Troubleshooting for known failure paths.
  • Glossary for shared ChannelWeave terms.
  1. Connect one channel.
  2. Add your first stock location.
  3. Import a small stock sample.
  4. Organise your stock into sensible groups.
  5. Prepare Warehouse by labelling bins, relabelling existing stock, and marking Warehouse ready.
  6. Run your first sync.
  7. Confirm role access before team rollout.

Where to open these guides in-app

  • App navigation now keeps a visible Working area list in the sidebar: Control Centre, Inbox, Sales, Inventory, Channels, and Media library, followed by Assistant as its own main navigation item.
  • Open Shortcuts from the sidebar utility dock for quick links, pinned views, and recent destinations. On desktop, Shortcuts is the only sidebar utility-dock item. On mobile, Shortcuts remains inside the navigation drawer.
  • Recent detail-page destinations use record-aware labels, such as Buyer: Rudi Voets or Stock: CW Tee Shirt, instead of repeating the generic page title. Recent destinations also show a small list/detail icon so mixed recent views are easier to scan.
  • Shortcuts quick links are attention-led and stable: they only show count-backed items that need action, and those items remain visible wherever you are working in the app. Low-stock attention opens Inventory health.
  • Click a Working area header with child pages to expand or collapse its local menu in place. The active area opens by default, so the sidebar stays compact while still showing the relevant sub-pages.
  • Control Centre now starts with Setup & onboarding, then surfaces Insights and the five sales-channel pulse cards for Amazon, eBay, Shopify, Website, and POS. Each channel card shows its current in-progress order workload and unread-message count. You can hide individual cards from Control Centre and restore them later from the Hidden from Control Centre strip.
  • Order health sits under Sales and groups dispatch SLA, late shipment rate, operational queues, and orders-by-channel workload into one dedicated dashboard.
  • Settings now includes a Help & onboarding section.
  • Getting started mirrors the Warehouse setup milestone and opens the dedicated checklist on Warehouse home.
Tip

Start with one channel and one warehouse before scaling.