Plan
Manage free setup, live trial, plan changes and Stripe billing from Settings.
Last updated:
Use Settings → Home to review your current plan, free-setup or live-trial state, and Stripe billing status.
Free setup
New Solo, Team and Business accounts begin in Free setup. Free setup:
- has no time limit;
- needs no card;
- allows read-only browsing of the signed-in app;
- does not start the 14-day live-trial clock;
- allows account, security, plan, billing and support administration without activating the trial.
The live trial starts when an authorised user chooses Start live trial in Settings or begins operational work. Operational activation includes a data mutation such as creating or changing stock, orders, listings or warehouse records. Starting the Amazon or eBay connection flow, or submitting a Shopify shop to its connection flow, also activates the trial before ChannelWeave creates pending connection state.
The trial starts only once for your account. Repeated or simultaneous activation actions keep the original trial dates.
Current self-serve plans
The public pricing page can show fixed GBP, EUR or USD comparison prices:
| Plan | GBP | EUR | USD |
|---|---|---|---|
| Solo | £29 monthly or £313 annually | €35 monthly or €378 annually | $39 monthly or $421 annually |
| Team | £69 monthly or £745 annually | €85 monthly or €918 annually | $99 monthly or $1,069 annually |
| Business | £199 monthly or £2,149 annually | €239 monthly or €2,581 annually | $279 monthly or $3,013 annually |
Prices exclude VAT or applicable taxes. Paid Stripe subscriptions currently settle in GBP, so EUR and USD are comparison views until local-currency billing is enabled.
Enterprise remains sales-managed.
What you can do
- View the current plan and plan start date.
- View free-setup, trial and Stripe billing state.
- Switch between Solo, Team and Business during free setup or the live trial, before Stripe billing starts.
- Start the live trial explicitly.
- Start paid billing in Stripe Checkout with monthly or annual cadence.
- Open the Stripe billing portal for card details, invoices, cancellations and paid-plan changes once billing exists.
- Use Contact sales for Enterprise plan changes.
Billing behaviour
- Paid and failed subscription invoice notifications update the associated subscription's billing status using Stripe's current invoice reference.
- A non-terminal Stripe subscription moves paid-plan management to Stripe.
- Settings hides local setup/trial actions once Stripe billing is active.
- Billing status is shown separately from the plan, including trialling, active, payment attention, paused, incomplete, expired, or cancelled states.
- If a live trial ends before Stripe billing is active, ChannelWeave redirects operational pages to Billing required. Settings, billing, Support, account/security administration and Sign out remain available.
- Active app access is granted by free setup, an unexpired local live trial, an active or trialling Stripe subscription, or a sales-managed Enterprise account.
- If the original signup carried Google Ads attribution, only a genuine positive live payment for an account-mapped Stripe subscription can record the first trial-to-paid conversion candidate. Zero-value and test invoices do not count. If an attributed paid invoice arrives before its subscription mapping, ChannelWeave leaves it retryable rather than losing the first-payment record. Candidates are local records, not proof of delivery to Google; any future sharing also requires the signup owner's active advertising-measurement permission.
Stripe checkout and trial carry-over
- Checkout started during free setup begins paid billing without manufacturing a trial end date.
- Checkout started during a live trial passes the remaining trial end to Stripe when at least 48 hours remain.
- If fewer than 48 hours remain, Stripe Checkout charges immediately because Stripe cannot carry over a shorter remaining trial.
Standard Channels and Discogs tools
Solo, Team and Business include the same six standard sales Channels:
- Amazon
- eBay
- Shopify
- WooCommerce
- Website
- POS/manual order entry
Every self-serve plan also includes Discogs tools for manual Collection and current For Sale listing imports, catalogue review and Quicklister preparation. The optional Discogs seller connection is also included without an extra Channel charge. It verifies identity only: it does not add live inventory, order or stock synchronisation, publishing, fulfilment updates or Inbox. The manual file tools do not require authorisation.
Plan differences are operational volume, user, location and support limits, not per-connector charges. Enterprise can additionally include scoped bespoke Channel work.