Orders guide

Process imported and manual orders through fulfilment safely.

Last updated:

Use Sales → Orders to process incoming orders from connected channels and manual entry.

What you can do

  • Search and filter orders
  • Use header quick filters for In progress, To pick, Awaiting payment, and Dispatch SLA at risk
  • Use the Queue dropdown for To allocate, To pick, and Ready to dispatch
  • Use Dispatch SLA for urgency and lateness, including overdue work
  • Open order detail from the linked order number in the Order column
  • Allocate stock
  • Mark orders shipped
  • Cancel orders (where allowed)
  • Track payment and fulfilment status

On narrower layouts, the Order column becomes the primary summary cell. When the standalone Status column is hidden, the order status badge folds into Order. Use the linked order number to open the detail form.

Search behaviour

The Orders search is designed to match fields users can see in the list:

  • the ChannelWeave order number, for example SO-000945
  • the external order reference shown below the order number
  • the buyer name
  • the visible buyer code / username shown under the buyer name

Full buyer email addresses are searched only for email-like queries, such as queries containing @ or longer values. This avoids short searches matching hidden email domains rather than the visible row content.

Order sources

Orders can come from:

  • eBay
  • Amazon
  • Shopify
  • Website
  • POS (manual entry)

Typical fulfilment flow

  1. Review new/in-progress orders.
  2. Confirm stock allocation.
  3. Complete picking and dispatch.
  4. Update tracking/shipping details.
  5. Monitor exceptions (for example cancelled or blocked orders).

Buyer and order maintenance

From order detail you can:

  • Review buyer and address details
  • Update editable order fields
  • Review line-level status and quantities

Payment badges use operator-friendly wording. For example, canonical payment_status = awaiting_payment is shown in the app as Awaiting payment. This payment state applies only to active orders. Once an order becomes Dispatched or Cancelled, ChannelWeave automatically normalises awaiting_payment to unpaid.

eBay notes

For eBay orders, ChannelWeave supports standard cancellation and refund workflows where marketplace rules allow.