Orders guide

Process imported and manual orders through fulfilment safely.

Last updated:

Use Sales → Orders to process incoming orders from connected channels and manual entry.

What you can do

  • Search and filter orders
  • Open order detail
  • Allocate stock
  • Mark orders shipped
  • Cancel orders (where allowed)
  • Track payment and fulfilment status

On narrower layouts, the Order column becomes the primary summary cell. When the standalone Status column is hidden, the order status badge folds into Order, and only the final Action column stays sticky.

Order sources

Orders can come from:

  • eBay
  • Amazon
  • Shopify
  • Website
  • POS (manual entry)

Typical fulfilment flow

  1. Review new/in-progress orders.
  2. Confirm stock allocation.
  3. Complete picking and dispatch.
  4. Update tracking/shipping details.
  5. Monitor exceptions (for example cancelled or blocked orders).

Buyer and order maintenance

From order detail you can:

  • Review buyer and address details
  • Update editable order fields
  • Review line-level status and quantities

eBay notes

For eBay orders, ChannelWeave supports standard cancellation and refund workflows where marketplace rules allow.