Website

Connect and manage the ChannelWeave Website channel from Control Centre.

Last updated:

Website

Where to access it

  1. Open Control Centre.
  2. Find the Website card.
  3. Choose the sliders icon.

What you can do

  • Manage to open Website setup and status checks.
  • From Manage, choose Connect Website to begin setup.
  • From Manage, choose Reconnect Website to re-run setup checks.
  • From Manage, choose Disconnect Website to remove the current connection.

Website setup flow

Website setup uses a 5-step flow:

  1. Tell us about your website (name + address).
  2. What would you like to sync? (orders/stock toggles).
  3. How will your website connect? (connection method guidance).
  4. Add these details to your website (webhook/API secrets and endpoints).
  5. Verification checks (probe status and recent activity).

Draft images

Website draft images use ChannelWeave Media and linked stock image manifests:

  • Ordered manifest list with preview/remove/reorder
  • Sync from stock manifest
  • Upload images
  • Open Media library

Draft defaults from linked stock

When a Website draft is created with a linked stock item (or linked later), ChannelWeave applies stock defaults when draft fields are empty:

  • Description defaults from stock_product.description
  • Price defaults from stock pricing policy:
    • Enforced for non-manual pricing modes
    • In manual mode, falls back to stock.sale_price when draft price is empty
  • Category defaults from stock group (when linked stock has a group):
    • Category path defaults from stock_group.group_name
    • Category ID defaults from stock_group.group_code
  • Quantity defaults:
    • Linked stock: stock.quantity_available (including 0)
    • No stock / missing stock quantity signal: fallback 1

What you will see when connected

  • Store name
  • Connected-since timestamp
  • Verification status badge
  • Website pulse metrics on the same card

Control Centre pulse

The Website card surfaces:

  • Live Website listings
  • Website orders in the last 30 days
  • Inbound Website buyer messages in the last 30 days
  • Website host metadata from the connection
  • Last-checked timestamp and setup/action hinting when Website is not fully connected

Manage modal

The Website Manage modal gives you quick access to:

  1. Website connection settings
  2. Orders sync status
  3. Stock update status
  4. Diagnostics

Contact messages

Website contact messages can appear in Inbox → Messages once Website message setup is complete.

Website checkout orders

When your website checkout posts to the Website order webhook:

  • ChannelWeave creates or updates Website orders from the submitted checkout payload.
  • When buyer email is present, ChannelWeave auto-reuses or auto-creates a Sales Buyer master record for that Website buyer.
  • Buyer snapshot fields still remain on the order for audit/history.

Website replies from Inbox

Website conversations can be replied to from Inbox → Messages when your Website relay is configured for outbound reply dispatch:

  • ChannelWeave sends signed server-to-server POST requests to your website at /api/website/replies/send
  • Your relay verifies X-CW-Timestamp + X-CW-Signature
  • Your relay sends the buyer email using your configured provider credentials