Shipping

Manage carrier credentials, review fulfilment services, and monitor carrier usage.

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Use Shipping as the umbrella page for shipping-related provider setup. The page keeps carriers and fulfilment services separate so the precise terms stay clear:

  • Carriers transport parcels and provide carrier values on orders.
  • Fulfilment services may pick, pack, and dispatch orders, but they are not the carrier.

Carriers

The Carriers section is for credential-based shipping providers. These are providers such as Royal Mail where ChannelWeave stores customer-owned shipping API credentials for labels, tracking, or delivery evidence.

At present, this section surfaces:

  • Royal Mail

Fulfilment services

The Fulfilment services section is review-only. It is for services that may own the physical pick, pack, and dispatch work while the carrier remains a separate order signal.

At present, this section surfaces:

  • Amazon Fulfilment, observed through the Amazon channel connection

Amazon Fulfilment does not use customer-held carrier credentials on this page. Use the Amazon channel connection to manage Amazon authorisation, and use Shipping only to review the fulfilment-service signal.

Carrier usage columns

The usage table shows recent order usage by carrier:

  • Carrier key: the carrier value observed on recent sales orders
  • Orders: recent usage for that carrier

Use the table to confirm whether a carrier is actually appearing in fulfilment workflows after setup. Fulfilment services do not replace this carrier signal.

Setting up a carrier

  1. Open Shipping.
  2. Choose the carrier provider.
  3. Complete setup with the provider credentials.
  4. Return and verify the connection reports healthy.

For the full Royal Mail walk-through, see Royal Mail.