Custom insights

Create custom insight rules and review persisted state from Settings.

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Use Settings → Custom insights to define custom threshold rules on top of the built-in Insights engine.

What custom insights do

Each custom rule:

  • Watches one supported operational signal
  • Stores the latest rule state
  • Opens a finding only when the rule is in warn or fail
  • Resolves the open finding automatically when the rule returns to info

This keeps the dashboard readable:

  • State answers “what is true at the moment?”
  • Finding answers “is there an active incident?”

Supported rule types

Current self-serve templates:

  • Low-stock SKUs
  • Recent error events
  • Manual stock actions
  • Cancelled orders
  • Dispatch SLA overdue orders

Create a rule

  1. Open Settings → Custom insights.
  2. Select New custom rule.
  3. Enter a rule name.
  4. Choose an insight type.
  5. Set warning and fail thresholds.
  6. Preview the live result.
  7. Save the rule.

Rule behaviour

  • Active rules appear in the Control Centre Insights panel.
  • Active warning or fail incidents contribute to the quiet Control Centre sidebar attention signal while users are working elsewhere.
  • Paused rules remain defined but do not open new findings.
  • Deleting a rule resolves any open finding for that rule and removes its saved state.
  • Dashboard, sidebar, and Eden reads use the latest saved rule state. They do not recompute custom insight rules during the request.
  • Background refresh keeps saved rule state fresh, with a default three-minute sweep interval.

Preview before save

The rule modal includes a live preview so users can confirm:

  • Current value
  • Resulting severity
  • Summary/message text
  • Destination action link

Ask Eden about a rule

Eden can answer clear custom-rule questions in the Eden modal or full-page Eden using:

  • The saved rule definition
  • The latest persisted rule state
  • The latest finding status
  • Template-specific evidence (for example low-stock samples or recent error sources)

Eden does not trigger a recompute while answering. If a rule has just been created or operational data has just changed, the answer reflects the latest state already saved by the rule save action or background refresh.

Example prompts:

  • Which custom insight rules are failing?
  • Why is custom rule "Warehouse low stock watch" failing?
  • What are the warn and fail thresholds for custom rule "Recent error events"?