Overview

Use Inbox to manage buyer messages and offers in one place.

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Inbox brings channel conversations and offer actions into one workspace.

Use Inbox when the next step is communication rather than fulfilment. For stock, listing, and order actions, use the linked records in Sales, Inventory, or Channels.

Areas in Inbox

  • Messages: buyer and channel conversations
  • Offers: Active eBay offers, item-specific History and returned-outcome Insights

Badge behaviour

  • Inbox badge = unread messages + unactioned offers. The combined count is amber whenever there is an unactioned offer; otherwise it is blue for unread messages. For example, two unread messages and one unactioned offer show an amber 3. Its tooltip and accessible label give the message/offer breakdown.
  • Messages badge = unread messages (blue)
  • Offers badge = unactioned offers (amber)

Zero-count badges are hidden. Expanding Inbox hides its combined badge and shows the individual counts; collapsing restores the combined badge, including while you are on an Inbox page. This applies to desktop and mobile navigation. Existing in-place navigation refreshes update the count, colour and accessible breakdown together; no extra polling is added.

Messages actions

  • Open a conversation
  • Read thread history
  • Reply where reply is available
  • Archive or delete old threads
  • Assign or review ownership where assignment is enabled

Offers actions

  • Filter by status
  • Search by item
  • Accept, decline, or counter actionable offers
  • Open an item's History without leaving the Offers workspace
  • Review returned outcome counts in Insights; these are not complete negotiation or paid-order analytics

Where messages come from

Inbox can show conversations linked to Amazon, eBay, Shopify and Website workflows when the relevant channel setup supports the message type. Some channels support outbound replies from ChannelWeave; others may still require you to finish the conversation in the channel's own seller/admin tools.

Operational habit

Review Inbox alongside Sales → Orders. Buyer messages often explain why an order is delayed, why an address needs checking, or why an offer should be accepted, declined, or countered.