Overview
Use Inbox to manage buyer messages and offers in one place.
Last updated:
Inbox brings channel conversations and offer actions into one workspace.
Areas in Inbox
- Messages: buyer and channel conversations
- Offers: eBay best-offer actions (accept, decline, counter)
Badge behaviour
- Inbox badge = unread messages + unactioned offers
- Messages badge = unread messages
- Offers badge = unactioned offers
Messages actions
- Open a conversation
- Read thread history
- Reply where reply is available
- Archive or delete old threads
Offers actions
- Filter by status
- Search by item
- Accept, decline, or counter actionable offers