Overview

Use Inbox to manage buyer messages and offers in one place.

Last updated:

Inbox brings channel conversations and offer actions into one workspace.

Areas in Inbox

  • Messages: buyer and channel conversations
  • Offers: eBay best-offer actions (accept, decline, counter)

Badge behaviour

  • Inbox badge = unread messages + unactioned offers
  • Messages badge = unread messages
  • Offers badge = unactioned offers

Messages actions

  • Open a conversation
  • Read thread history
  • Reply where reply is available
  • Archive or delete old threads

Offers actions

  • Filter by status
  • Search by item
  • Accept, decline, or counter actionable offers