Royal Mail

Set up your Royal Mail carrier connection for shipping workflows.

Last updated:

Where to access it

  1. Open Shipping.
  2. Find the Royal Mail card.

Purpose

Use this setup to save your Royal Mail account details and shipping credentials. This is credential setup only, not an operational label-printing connection.

ChannelWeave does not currently validate these credentials with Royal Mail, buy postage, create shipping labels or produce manifests. Continue using your existing Royal Mail service to arrange postage.

Required setup details

  • Display name
  • Royal Mail account number
  • Environment (sandbox or production)
  • API client ID
  • API client secret

Secrets are hidden after save. To rotate a secret, enter the new value and save the connection again.

Ready state

The connection is only treated as ready when all required details are present. If anything is missing, the card remains in a setup state. Ready or connected means the fields have been saved; it is not confirmation from Royal Mail that the credentials are valid.

Shipping readiness

The readiness panel checks whether setup details are present. Do not rely on that panel as proof of live shipping capability.

For orders you dispatch yourself, record Royal Mail as the carrier and add the service and tracking number in the order's Mark shipped step. Recording these details is separate from saving carrier credentials. Pick lists and packing slips help prepare the parcel; neither is a Royal Mail postage label.

Disconnecting

Disconnect Royal Mail to remove the saved carrier connection details. Disconnecting the carrier does not disconnect sales Channels or delete orders.

Brand artwork

Royal Mail is identified using the supplied monochrome logo: positive artwork on light surfaces and reversed artwork on dark surfaces. The full-colour logo is not used, and neither monochrome SVG is recoloured or inverted. The logo identifies the carrier; it does not indicate an operational shipping integration.