Messages

Review and action channel conversations in one Inbox view.

Last updated:

Use Inbox → Messages to manage buyer conversations across connected channels.

What you can do

  • Filter by channel, unread state, and message type
  • Search by buyer, subject, or listing reference
  • Use the Subject column as the primary summary cell on narrower layouts:
    • type chips move into Subject
    • unread badges move into Subject when the standalone Unread column is hidden
    • only the final Action column stays sticky
  • Open a conversation and review full history
  • Reply where channel reply is supported
  • Archive, unarchive, delete, and restore conversations

Message types

  • Buyer question
  • Offer update
  • Order financial
  • Order cancellation
  • Returns and cases
  • Shipping or fulfilment update
  • Account notice
  • Other

eBay-specific behaviour

For eligible eBay conversations, you can reply from inside ChannelWeave.

Shopify and Website behaviour

Shopify and Website contact/buyer messages can appear in the same Inbox list when their channel message setup is enabled.

For eligible Website conversations, you can now reply from inside ChannelWeave when:

  • the Website thread has a valid buyer email address
  • your Website relay accepts signed outbound reply requests at /api/website/replies/send
  • your relay has email-sender credentials configured (for example SMTP credentials for your mailbox provider)