Overview

Use Eden in Assistant for day-to-day operational support.

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Assistant is your operational workspace powered by Eden.

Naming rule

ChannelWeave uses one fixed terminology split:

  • Assistant = the user-facing workspace/surface
  • Eden = the model/persona answering inside that workspace
  • chat = the internal technical contract used by routes, APIs, and persistence

That means user-facing copy should prefer phrases such as Open Assistant, Assistant mode, and Ask Eden without renaming the underlying /chat route or chat persistence tables.

What you can do

  • Start a new conversation
  • Continue saved conversations
  • Ask for help with stock, orders, listings, channel setup, and custom insight rules
  • Use guided prompts when available

Guided stock import support

On Import stock, you can use the embedded Ask Eden panel for contextual help while importing.

Knowledge mode (admin users)

Admin users can switch between:

  • Assistant mode (normal answers)
  • Knowledge mode (capture internal guidance drafts)

For bulk seeding work, use the repo-based knowledge import workflow instead of driving the Assistant UI one note at a time.