Overview

Use Eden for day-to-day operational support.

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Eden is your operational assistant in ChannelWeave. The Eden modal is the primary in-place experience, while full-page Eden is available when you need more room.

Eden helps with ChannelWeave tasks using approved guidance and information available in your account. If Eden cannot verify something, Eden says so instead of pretending a channel, sync, stock import, permission, or external platform state is healthy.

Throughout the app you will see phrases such as Open Eden, Open full-page Eden, and Ask Eden — they all lead to the same assistant. The full-page view lives at /chat.

What you can do

  • Start a new conversation
  • Continue saved conversations
  • Delete saved conversations when their history is no longer useful
  • Ask for help with stock, orders, listings, channel setup, and custom insight rules
  • Ask first-session orientation questions, such as what to do first, what is safe to click, where work lives, and how to tell whether setup looks healthy
  • Ask account-orientation questions about your current plan, billing status, and whether disconnecting a channel is a clean action
  • Use guided prompts when available
  • Use the Eden leaf help icon on app pages to open page-aware Eden help with a helpful guide, a clean input, and suggested questions in the Eden modal.
  • Keep using page-help suggested questions after Eden replies. The suggestion chips remain available above the composer, so users can ask another starter without closing and reopening Eden.
  • Open full-page Eden from the modal when you need more room. If full-page Eden was opened from page help, it keeps the page context, suggested questions, and a Back to {page} link.
  • Use Ask the ChannelWeave team when Eden and the linked docs do not unblock the next step. Support requests stay inside the signed-in workspace.

Eden only saves a conversation after the user starts an actual follow-up conversation. Opening Eden, using page help, clicking a page-help starter chip, or starting a new blank chat does not create saved empty chat history. If a user clicks a page-help starter and then types a follow-up, Eden saves the useful starter exchange with the follow-up under a page-aware title.

Beginner guidance starters

Eden includes guided starters for users who are still finding their way around ChannelWeave. Clicking a starter sends the question straight to Eden. Useful first prompts include:

  • What should I do first?
  • Am I set up properly yet?
  • What is safe to click?
  • What plan am I on?
  • Am I being charged already?
  • Can I disconnect a channel cleanly?
  • Where do I find orders, messages, stock, listings, and settings?
  • Which warnings should I fix first?

Eden answers these as guidance, not as a hidden automation action. On Control Centre, Ask Eden what to do first opens the in-place modal, selects the first-step starter, lists the remaining setup checklist items in priority order, and explains how to tackle the first one from the current page. Plan and billing answers use the signed-in account context that ChannelWeave passes to Eden, but Settings → Home remains the place to confirm plan, trial, billing status, renewal, and Stripe billing controls.

Guided stock import support

On Import stock, use the Eden leaf in the page title to open page-aware Eden help with the import page and docs already prepared. After validation, the suggested questions adapt to the current file summary, Location + Bin destination, Reference fact source, and grouped validation issues. Eden’s deterministic import guidance covers reference_fact[...] columns, choosing the Reference fact source, and the Location + Bin requirement for quantity_on_hand imports using location_code and bin_code. Full-page Eden opened from that modal keeps the same page-aware suggestions and shows Back to Import stock.

On a Stock item form, the Eden leaf uses short suggested questions for the current record. When a suggestion is sent, Eden receives a typed current-record context and reloads your account's stock facts before replying, including low-stock quantities, reorder settings, catalogue readiness, and reference facts. Saved stock-item help conversations restore that current-record context when you reopen the modal from the same record, so follow-up turns keep using the stock item in front of you. Longer replies are grouped into short sections so the modal remains easy to scan while you stay on the stock item form. Fix readiness with Eden can ask for a missing sale price, confirm it, save it to the current stock item after an explicit Apply reply, refresh the page field, draft a default listing description from the saved Reference facts, save that description after another explicit Apply reply, and then move on to the next readiness item.

Human support path

Eden remains the first help path for page guidance and operational questions. If the user is still blocked, Ask the ChannelWeave team opens a lightweight support request form. Requests can include the current page and optional Eden context so the team can help and spot missing Eden/docs guidance.