First sync

Run a controlled first sync and review queue outcomes.

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Use this guide when connecting a channel for the first time, or after a long disconnect. The aim is to prove the connection with a controlled slice before you rely on it for daily stock, listing, and order work.

Start with a narrow scope

Choose one channel and a small product set.

Before running the first sync:

  • Confirm the channel shows as connected on Control Centre.
  • Check that stock items have SKUs, product titles, units of measure, and sensible available quantities.
  • Confirm listing drafts or existing listings are linked to the right stock items.
  • Make sure carrier/provider setup is ready if the channel will need shipping labels or fulfilment actions.

Run and monitor

  • Trigger sync manually.
  • Watch channel health and event diagnostics.
  • Confirm channel-side updates.
  • Avoid repeated refresh clicks while a sync is already running.
  • Keep the first run small enough that you can manually review the result.

What good looks like

Queue health

No growing backlog and no repeated retries.

Data parity

Key stock and listing values match between ChannelWeave and the channel.

Operational confidence

  • Imported orders are recognisable in Sales → Orders.
  • Listings link back to the expected stock item.
  • Stock-consuming orders reduce available listing quantity as expected.
  • Any errors are visible in Events & diagnostics with enough context for the next action.
Note

Keep this baseline result for future regression checks.