Orders import issues

Diagnose common order import delays and mismatches.

Last updated:

Common symptoms

  • Orders arrive late
  • Orders do not appear
  • Imported orders have missing stock links

Quick checks

  1. Confirm the channel is connected and healthy.
  2. Run a manual sync from the channel management controls.
  3. Refresh Sales → Orders and re-check filters.
  4. Confirm SKU mapping exists for imported order lines.

Shopify paid-order issues

If paid Shopify orders are not updating:

  1. Reconnect Shopify.
  2. Confirm your Shopify app credentials are correct.
  3. Confirm your reverse proxy is not altering request bodies.

eBay allocation issues

If imported eBay lines are not allocating:

  1. Confirm each line resolves to a stock item.
  2. Confirm stock is available.
  3. Re-run sync after fixing mapping.

Still stuck?

Capture an example order reference and timestamp, then contact ChannelWeave support.