eBay

Connect and manage your eBay account, listings, and sync actions from Control Centre.

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ebay

Where to access it

  1. Open Control Centre.
  2. Find the eBay card.
  3. Choose the sliders icon.

What you can do

  • Manage to open eBay connection controls and listings tools.
  • From Manage, choose Connect eBay to link your seller account.
  • From Manage, choose Reconnect eBay to re-authorise or switch account.
  • From Manage, choose Disconnect eBay to remove the connection.

Connection status

When connected, the card shows account details and a verification badge when the connection is healthy.

Manage modal actions

Inside Manage you can:

  • Review listing-sync status
  • Refresh buyer-visible active eBay listings
  • Import buyer-visible discovered listings into ChannelWeave stock

When recovery or Create stock imports a listing into a fresh account, it resolves your account's Each (EA) unit before creating Stock. You do not need to open Stock settings first. Importing without stock creation leaves unmatched listings for review rather than creating new Stock.

Hidden/out-of-stock eBay rows are skipped during the Control Centre Manage refresh so zero-availability fixed-price items do not appear as live stock-sync work.

Orders and buyer activity

eBay orders, messages, and offers continue to flow into the relevant Sales and Inbox areas after connection.

The first order import covers orders created in the last 30 days. Subsequent syncs look for recently modified orders, so a cancellation can update an older order too. The default incremental window is 24 hours; this is not an unlimited historical repair. Updates missed during a longer interruption need a separately reviewed catch-up sync.

When an order response confirms cancellation, ChannelWeave cancels the local order and its lines and releases reserved stock together. It does not add physical stock or submit another cancellation or refund to eBay. Repeat updates cannot reserve the stock again. Dispatched quantities or inconsistent reservations stop reconciliation for that order and appear as sync failures for review.

An Inbox cancellation message or a closed cancellation request is not enough to change the order. Refund confirmation remains separate; cancellation does not imply that the buyer has received money back.

Confirming Cancel order also checks the current eBay order first. If eBay already confirms cancellation, ChannelWeave reconciles locally without sending another cancellation, approval, refund or buyer message. If not, the normal eligibility and cancellation workflow applies. An unavailable or mismatched order response blocks the action. Opening the confirmation dialog alone does not perform the check. See Sales orders.

Listing drafts

eBay listing drafts use a linked ChannelWeave stock item as their stock context. Draft images are copied into the draft image manifest when needed, then ordered inside the draft so the first image is the primary marketplace image. Use the image row up/down controls to change draft order without changing the source stock item image order.

File uploads for eBay drafts use eBay's image service. Upload failures do not add an image to the draft. If an upload cannot be confirmed, ChannelWeave does not retry it automatically. Check your draft before trying again. Unused hosted images can expire; check that your draft pictures remain available before publishing. File uploads are unavailable in eBay Sandbox.

The eBay draft editor also supports Add reference facts beside the description drafting tools. If the pasted reference is a Discogs release URL, ChannelWeave performs an API-based Discogs catalogue lookup and proposes eBay item specifics such as artist, release title, format, label, release year, genre, style, edition, country/region, and catalogue number. Suggestions are review-only until the user chooses Apply selected specifics. Discogs Marketplace, collection, pricing, sales-history, and image data are deliberately excluded.

Seller-focused Inbox

Inbox offers and messages distinguish your selling activity from your purchases on the same eBay account. Only verified selling conversations are stored. Buying and unverified content is skipped before message/attachment writes and excluded from lists and counts. Existing non-selling records are removed only through an authorised, account-specific clean-up. This does not withdraw offers or delete conversations on eBay. See Messages and Offers for role verification, amounts and action rules.