Overview

Find listing work, channel management, diagnostics, and provider guides.

Last updated:

Use Listings for listing work, Control Centre for live sales-channel cards and connection management, and Shipping for carrier providers and fulfilment-service signals.

Before you connect

Confirm you have admin access in both ChannelWeave and the target provider account.

What you can access here

  • Listings: review All listings, prepare Drafts, and maintain reusable Templates for listing creation.
  • Control Centre: review six sales-channel cards plus the Discogs tools card. Connected Channels use their sliders icon for connection controls, order/stock enablement and diagnostics. Discogs opens its catalogue and Quicklister tools directly; its separate optional seller connection verifies identity only.
  • Events & diagnostics: inspect channel/API/webhook events with message-first summaries, filter by channel/type/range (default: All time), and open full event records when needed. Open it from Control Centre or the activity icon on a channel card. On narrower layouts, the Event summary cell carries the hidden Type badge, and only the final Actions column stays sticky.
  • Shipping: manage carrier providers such as Royal Mail, review fulfilment-service signals such as Amazon Fulfilment, and monitor shipping-carrier usage.
  • Media library: upload and manage Website product images for your account.

Channels and Discogs tools in Control Centre

Control Centre carries six sales Channels and one Discogs tools card:

  • Amazon
  • Discogs
  • eBay
  • Shopify
  • WooCommerce
  • Website
  • POS

Connected sales-channel cards include:

  • Connection status / connected-since state
  • Quick management actions
  • Live operational pulse metrics
  • Store or channel-management actions where they are available

Discogs is different: a manually downloaded Collection CSV can enter Stock through Data Exchange, while application-authenticated catalogue review and a Quicklister CSV support the listing workflow. Its optional seller connection verifies identity only. It does not enable live Collection retrieval or synchronisation, Marketplace inventory or order retrieval, pricing, hosted images or remote listing operations.

Users can also hide individual channel cards from Control Centre and bring them back later from the Hidden from Control Centre restore strip. This is just a view preference; it does not disconnect the channel, and it follows the signed-in user account across devices. The remaining cards continue to use the main Control Centre grid when only one or two are visible.

Shipping providers

Carrier setup and fulfilment-service review live on Shipping.

At present, the page surfaces:

  • Royal Mail
  • Amazon Fulfilment, review-only via the Amazon channel connection

Plan entitlement and channel counting

All plans include six standard sales Channels:

  • Amazon
  • eBay
  • Shopify
  • WooCommerce
  • Website
  • POS

Enterprise also supports sales-managed bespoke/custom channel builds.

Discogs tools and their optional identity-only seller connection are included separately, with no extra Channel charge. They do not add a seventh operational sales Channel or consume a connected sales-channel entitlement.

POS still counts as one of the standard sales channels; it is simply included on every plan instead of being gated behind Business.

Connection flow

Sales channels

  1. Open Control Centre.
  2. Find the relevant channel card.
  3. Choose the card sliders icon.
  4. Use the connection panel to Connect, Reconnect, Disconnect, or reset the channel where that action is available. Choose the labelled setup or review action when the Channel needs a full-page workflow.
  5. Use the card activity icon when you need Events & diagnostics filtered to that channel.
  6. Return and verify the pulse card is healthy.

Discogs seller identity

Open Discogs connection, authorise on Discogs, and return in the same session within 15 minutes. Connected confirms the seller identity only, not inventory, order, stock, publishing or Inbox synchronisation. The manual file tools remain available without a connection. See Discogs for reconnect and disconnect behaviour.

Shipping providers

  1. Open Shipping.
  2. Choose the carrier provider.
  3. Complete setup with the provider credentials.
  4. Return and verify the connection is healthy.

Connection lifecycle

Create

Set up credentials and complete provider authorisation.

Verify

Confirm permissions and readiness checks pass.

Maintain

Reconnect when needed and monitor channel accounts.

Verification checklist

  • Authorisation completed
  • Required permissions granted
  • Connection reports healthy
  • First check/sync completes successfully

Routine checks

  • Connection age
  • Last successful sync/check
  • Repeating error patterns

Listings docs

Listings guidance is available in the Listings menu guides:

Provider guides