Overview

Manage sales channels from Control tower and shipping providers from Connections.

Last updated:

Use Control tower for live sales-channel cards, and use Connections for carrier/shipping providers.

Before you connect

Confirm you have admin access in both ChannelWeave and the target provider account.

What you can access here

  • Control tower: connect, reconnect, disconnect, and manage the five sales channels while also seeing their live pulse metrics.
  • Connections: manage delivery/carrier providers such as Royal Mail.
  • Analytics: review channel coverage and connector-exposed KPI surfaces.
  • Sync health: review queue/retry/failure signals and recent successful sync activity.
  • Events & diagnostics: inspect channel/API/webhook events with message-first summaries, filter by channel/type/range (default: All time), and open full event records when needed. On narrower layouts, the Event summary cell carries the hidden Type badge, and only the final Actions column stays sticky.
  • Channel settings: open per-channel configuration pages and toggles.
  • Carriers: manage Royal Mail and monitor shipping-carrier usage signals.
  • Media library: upload and manage tenant-scoped Website product images.

Sales channels in Control tower

Control tower carries the standard five sales-channel cards:

  • Amazon
  • eBay
  • Shopify
  • Website
  • POS

Each card now owns both:

  • connection status / connected-since state
  • quick management actions
  • live operational pulse metrics

Shipping providers in Connections

Connections is now reserved for delivery/provider setup.

At present, the page surfaces:

  • Royal Mail

Plan entitlement and channel counting

All plans include the five standard sales channels:

  • Amazon
  • eBay
  • Shopify
  • Website
  • POS

Enterprise also supports sales-managed bespoke/custom channel builds.

POS still counts as one of the standard sales channels; it is simply included on every plan instead of being gated behind Growth.

Connection flow

Sales channels

  1. Open Dashboards → Control tower.
  2. Find the relevant channel card.
  3. Complete authorisation/setup from that card.
  4. Return and verify the pulse card is healthy.

Shipping providers

  1. Open Channels → Connections.
  2. Choose the delivery provider.
  3. Complete setup.
  4. Return and verify the connection is healthy.

Connection lifecycle

Create

Set up credentials and complete provider authorisation.

Verify

Confirm permissions and readiness checks pass.

Maintain

Reconnect when needed and monitor sync health.

Verification checklist

  • Authorisation completed
  • Required permissions granted
  • Connection reports healthy
  • First check/sync completes successfully

Routine checks

  • Connection age
  • Last successful sync/check
  • Repeating error patterns

Listings docs

Listings guidance now lives in the top-level Listings overview.

Provider guides