Overview

Connect channels, watch live pulse metrics, and reach order and inventory health.

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Control Centre is your home dashboard. It carries live sales-channel cards and live pulse metrics, and it is the jumping-off point for the order and inventory health views.

Safe exploration

Control Centre includes a first-run reassurance panel. Opening pages, channel cards, filters, and docs links is safe exploration. Live changes happen only when you choose a clear action such as Connect, Publish, Send, Dispatch, Import, Delete, or Disconnect.

If a channel card looks empty or says it is awaiting connection, it is waiting for your first connection. That state does not mean signup went wrong. Fresh, unconnected sales-channel cards use neutral setup wording such as Connect eBay from this card. Warning wording is reserved for actual connection or refresh errors.

The Ask Eden what to do first action opens the full in-place Eden modal. Eden is ChannelWeave's private AI assistant, not a live-chat agent or email handoff. The same leaf icon beside page titles opens Eden at any time. For this first-step action, Eden selects What should I do first?, replies with the remaining setup checklist items in priority order, links straight to the sales-channel cards when the first step is connecting a channel, and explains how to do it from Control Centre before offering Open full-page Eden for more room.

Sales channel cards

Control Centre carries the standard five live sales-channel cards:

  • Amazon
  • eBay
  • Shopify
  • Website
  • POS (point of sale)

Each card owns:

  • Connection status and connected-since state
  • Live operational pulse metrics
  • A compact open orders · order value line that opens the matching filtered Orders list
  • A message pill when there are unread channel messages, opening the matching filtered Messages list
  • Store or marketplace links where ChannelWeave has a safe external destination
  • A subtle sync-health dot showing the latest successful sync/probe and whether channel issues were detected in the last seven days
  • A sliders icon that opens the matching channel management panel without leaving Control Centre
  • Neutral disconnected-card instructions such as Connect eBay from this card. are links to the same channel management panel.
  • An activity icon that opens Events & diagnostics filtered to that channel

You can hide individual channel cards and bring them back later from the Hidden from Control Centre restore strip. This is only a view preference — it does not disconnect the channel — and it follows your signed-in account across devices.

Connecting a channel

  1. Open Control Centre.
  2. Choose the sliders icon on the matching channel card, or use the Connect <channel> from this card. link inside the disconnected card.
  3. Use the connection panel to Connect, Reconnect, Disconnect, open Website settings, or run channel-specific listing actions where available.
  4. Check the panel summaries for Orders, Stock updates, and Diagnostics before changing the connection.
  5. Return to the card and verify the pulse card is healthy.

Channel management panels

The sliders panel is the Control Centre home for sales-channel connection management. It keeps the operational state beside the action controls:

  • Connection: account/store label, connected-since state, and Connect, Reconnect, Disconnect, or Website settings actions.
  • Orders: whether order import is enabled or waiting for setup.
  • Stock updates: whether stock updates back to the channel are enabled.
  • Diagnostics: recent health or probe status, with the activity icon available for the full event timeline.
  • eBay listings: buyer-visible active eBay listings can be refreshed and imported into stock from the eBay panel.

Disconnecting removes the account-scoped channel connection and stored credentials. It does not delete ChannelWeave stock, orders, listings, buyers, or messages.

Health views

Control Centre links to the two operational health summaries:

  • Order health: dispatch health, queue pressure, and order workload by channel
  • Inventory health: demand signals, stock risk, and replenishment priorities

Insights

The Recent errors detected insight counts operational failure events, not every audit record that happens to mention an error field. Data Exchange import warnings stay visible in Inventory → Data exchange → Activity, but they do not count as Control Centre errors. If a stock import failure is followed by a successful import for the same job, CSV fingerprint, or CSV file name, the earlier import failure is treated as superseded for the Control Centre error count.

When users are working outside Control Centre, the sidebar shows a quiet Control Centre attention signal for current warning or fail insights. The signal is hidden while Control Centre is open because the page already shows the detailed insight context.

When warning or fail insights are present, the Eden leaf beside Control Centre switches to warning state. Eden opens with a clean input and suggested questions for the current insight set, so users can ask what to check first or focus on a specific warning without editing a long prepared prompt.